Shipping policy

At Oxvexa, we are committed to delivering your women’s formal dresses safely, quickly, and with care. Please read our shipping policy before placing your order.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed or shipped on weekends or U.S. public holidays. During peak seasons, promotional periods, or high-demand times, processing may take slightly longer.

Shipping Locations

Currently, Oxvexa ships within the United States.

We do not offer international shipping at this time.

Estimated Delivery Time

After your order has been processed, the estimated delivery time is:

Standard Shipping: 5–8 business days

Delivery times may vary depending on your location, shipping carrier, weather conditions, holidays, or other unexpected delays.

Shipping Rates

Shipping costs are calculated at checkout based on your order, location, and selected shipping method.

From time to time, Oxvexa may offer free shipping promotions. Any free shipping offer will be clearly shown on our website or at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow 24–48 hours for tracking details to update after receiving your shipping confirmation.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

Oxvexa is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an address mistake, please contact us immediately after placing your order.

Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping carrier, Oxvexa is not responsible for delays, lost packages, or stolen deliveries caused by the carrier or delivery location.

If your package is marked as delivered but you have not received it, please check with neighbors, your building office, or your local carrier first. You may also contact us for assistance.

Damaged Items During Shipping

If your item arrives damaged, please contact us within 48 hours of delivery with the following details:

Your order number
Photos of the damaged item
Photos of the packaging

We will review your case and help you with the next steps.

Pre-Order or Backordered Items

Some formal dresses may be listed as pre-order or backordered items. If your order includes a pre-order item, the estimated shipping date will be mentioned on the product page or order confirmation.

Orders containing pre-order items may ship separately or together depending on availability.